Interval International 于1976年在美国佛罗里达州迈阿密成立。公司的核心业务包括度假交换、旅行和休闲服务。已加盟的度假村约有3000多个，遍布全球80个国家，会员家庭约200万户。公司代表处分布在16个国家， 约有1100名员工。Interval 隶属纳斯达克上市公司Interval Leisure Group 集团( 代码：IILG)。 

 

    Interval International (II) was founded in 1976 in Miami, Florida, USA. The company's core businesses include vacation exchange, travel and leisure services. II connects over 3000 resorts in 80 countries and has around 2 million member families. The company's representative offices are located in 16 countries with approximately 1,100 employees. Interval is part of the Interval Leisure Group (Nasdaq: IILG).

 

    公司面向共享所有权各个领域，包括传统的分时度假、分段时权度假村、公寓式酒店、私宅俱乐部提供服务。我们的客户囊括了世界上一流的酒店公司以及杰出的独立度假村开发商。 

 

    The company offers services in all areas of shared ownership, including traditional timeshare, split-time resorts, condominiums and private clubs. Our customers include the world's leading hotel companies and outstanding independent resort developers.

 

    我们将自己定位在高质量度假地交换网络服务。目前在国际上开展度假权益项目的俱乐部包括万豪、威斯汀、四季、雅高、喜来登、凯悦、喜达屋、安纳塔拉等国际品牌度假俱乐部。他们都是II公司的长期合作伙伴。 其中凯悦、喜达屋国际度假俱乐部已先后被II公司并购。选择高品质度假村（酒店）加 盟， 追求度假目的地均衡分布是II公司长期的发展战略。 

 

    We are positioning ourselves as high quality resort exchange network services. At present, the international vacation clubs we are partnered with include Marriott, Westin, Four Seasons, Accor, Sheraton, Hyatt, Starwood, Anantara and other international brand holiday clubs. They are all long-term partners of II. Interval Leisure Group has acquired Hyatt Residential Group and Starwood International Vacation Club. By selecting high-quality resorts (hotels) to join the group, the company continues in its pursuit of a balanced distribution of holiday destination, II’s long-term development strategy.

 

    Interval公司拥有业内无与伦比的全球度假交换网，网络覆盖世界六大洲80个国家3000多家度假村，年复一年地提供仿佛无穷无尽的度假选择。其卓越的交换方式和增值利益令会员深感满意。 

 

    II has an unrivaled global vacation exchange network, covering more than 3,000 resorts in 80 countries on six continents, providing endless holiday choices year after year. Its excellent mode of exchange and the amazing value benefits leave members deeply satisfied.

 

    Interval透过消费者和度假村，在服务、技术、营销、研究、方案开发方面所展现出的实力，在业界一直保持着主导的地位。 

 

    II continues to lead the industry by focusing on its consumers and resorts, in its service and hospitality, technology, marketing, research, and program development.

 

会员通过网站IntervalWorld.com可以实时提出交换要求并及时获得确认。

公司网址：

www.intervalworld.com

 

IntervalWorld.com offers real-time exchange requests and confirmation on the web.

Company website:

www.intervalworld.com

 

    国际金钥匙组织起源于法国巴黎，自1929年至今，是全球唯一拥有80年历史的网络化、个性化、专业化、国际化的品牌服务组织。 

 

   The Golden Keys International Alliance (Les Clefs d’Or Union Internationale des Concierges d’Hotels) was established in 1929 in Paris, France, and is the world’s only network of personalized, professional, international service organization with over 80 years of history.  

 

    自1995年被正式引入中国以来，在中国已发展15年，并覆盖到190个城市，1200多家高星级酒店和高档物业，2000多名金钥匙会员，金钥匙服务已被国家旅游局列入国家星级饭店标准。 

 

   Since its official Chinese debut in 1995, the Golden Keys has expanded exponentially, covering 190 cities and over 1200 high-star hotels and high-end properties, with more than 2000 members of the Golden Key, Golden Key Service has been included in the National Tourism Administration’s National Star Hotel standards. 

 

    2008年国际金钥匙组织中国区荣幸地受到第29届奥运会北京奥组委的邀请，作为唯一的品牌服务机构参与到运动员村和媒体村的接待服务。百年奥运首次展现金钥匙的服务。

 

    In 2008, Golden Keys China was honored to be invited by Beijing Olympic Organizing Committee of the 29th Olympic Games as the only brand service organization to participate in the reception service of the athletes' village and media village. 

 

    金钥匙服务理念：“先利人、后利己；用心极致、满意加惊喜；在客人惊喜中，找到富有人生。”

 

    Golden Keys service concept: “The interest of others first, self-interest last: utmost intent, satisfaction and delight; delighted guests find richness of life.”

 

标准作用 

    “满意加惊喜”是金钥匙服务标准的指导源泉，金钥匙对服务标准的理解，满意是必须的，更强调是惊喜和感动，这就注定这种标准下的服务必然是高端、极致的服务。  金钥匙服务标准不同于企业的规章、制度或ISO质量标准，它是服务标准，不是管理标准，它是站在客人角度上制定的服务标准，更能体现“服务”。

 

Role of Standards

   “Satisfaction and delight” is the guiding motto of Golden Keys’ service standard. Golden Keys’ interpretation of service standard is that satisfaction is a must, with a strong emphasis on delighting and touching the hearts of customers. This sets a binding standard under which service must be high-end, the ultimate service. Golden Keys’ service standard is different from enterprise regulations, systems or ISO international quality standards; it is a standard of service, not a management standard. It involves looking from the customer’s point of view to develop service standards to better reflect the "service."

 

    金钥匙在全国190个城市，1200多家高星级酒店和高档物业，拥有2000多名金钥匙，即拥有人员的网络，他们通过友谊、协作达成服务，为客人解决在商旅途中的问题。随着金钥匙服务预订系统的不断完善，所有金钥匙服务（委托代办）可以通过网络实现，网络技术使金钥匙服务提高效率，节约时间和成本。

 

   Golden Keys have more than 2000 Golden Keys, who are the staff members in their network, in 190 cities nationwide, in more than 1200 high-star hotels and high-end properties. They achieve service through friendship and collaboration to resolve guests’ every need. The Golden Key service reservation system is constantly being improved, and all Golden Key services (by commissioned agents) can be accessed through the network. The network technology allows Golden Keys service to improve its efficiency, saving both time and costs.